Your Privacy Matters
At RELM – Real Estate Lettings & Management, we are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to all interactions through our website, offices, and services — including sales, lettings, management, and investments.
1. Information We Collect
We may collect:
- Personal data: name, contact details, ID, proof of address
- Financial and employment details for referencing
- Property ownership and transaction history
- Property preferences and investment criteria
- Website activity via cookies (see Cookie Policy)
2. Why We Process Your Data
We use your data to:
- Manage lettings, sales, and purchases
- Facilitate investment searches and sourcing
- Conduct legal and regulatory checks (AML, Right to Rent, etc.)
- Communicate and provide updates on your property or enquiry
- Send marketing communications with your consent
3. Legal Grounds for Processing
We rely on:
- Contractual necessity
- Legal obligation
- Legitimate interests
- Consent (for email/newsletter marketing)
4. Data Sharing
We may share your data with:
- Tenants, landlords, buyers, or sellers as appropriate
- Professional advisors (lawyers, surveyors, financial institutions)
- Referencing and credit agencies
- Regulatory bodies (HMRC, ICO, CMP, Redress schemes)
We do not sell or rent your data to third parties.
5. Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (www.ico.org.uk)
6. Cookies
Our website uses cookies to improve performance, track usage, and offer a better experience. You can manage cookie preferences through your browser.
7. Contact Us
- Data Controller: RELM – Real Estate Lettings & Management
- Email: info@relmestates.co.uk
- Phone: 0208 143 8248
- Office Address: 465 Lea Bridge Road, London, E10 7EA
